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Digital transformation

How does physician’s work become affected by the use of digital health technologies?

Written by Jakob Schultze

Paper category

Bachelor Thesis


Computer Science




Thesis: Digital transformation in healthcare The digital transformation in healthcare is a sign of digital progress. For example, telephone calls were basic until the development of pagers around 1950, and the first short message service (SMS) signal was sent in 1992; since then, electronic messages have grown exponentially, and currently more than 20 trillion messages are sent every day News (Krynski and Goldfarb, 2018). Digital transformation has changed every aspect of the basic approach to healthcare and continues to do so in all areas, including the roles of doctors and patients. According to Leonardsen, Hardeland, Helgesen and others. (2020) Healthcare services are shifting from a "doctor knows best" approach to a more people-oriented approach. In addition, digital transformation in the healthcare sector has been proven to achieve better health, improve patient satisfaction and reduce hospital admissions through the use of digital technology, because patients feel more powerful through the use of technology. The digital transformation of healthcare shows that healthcare will adopt and move towards a centralized and people-centered healthcare environment in which patients will focus on self-medication and self-care instead of traditional medical treatment, and it will shift to automation (Leonardsen, Hardeland, Helgesen, etc., 2020). As patients become more informed, this human-centeredness may change the way doctors conduct daily practice, which means that doctors must take time from consultation hours to understand the information collected by the patient and evaluate that information. The patient may not understand this information correctly, so the doctor is forced to diagnose the patient based on their (patient) information instead of the doctor's traditional experience. In the next few decades, Krynski and Goldfarb (2018) believe that face-to-face doctor-patient contact will become less common, and that doctor-patient communication will increasingly be conducted through electronic devices, which means Digital communications. In addition, these digital communication tools are mainly used for communication between doctors to discuss clinical cases, groups with common interests in the discipline, or remote consultations. In addition, healthcare will be provided through AI-led chatbots and automation through the availability of apps and online health information. Technologies such as artificial intelligence (AI), mobile health, self-monitoring devices (wearables) and even online health information have created an environment for patients to better control their health and be more responsible for their health (Krynski And Goldfarb, 2018). 2.1.1 Common aspects of doctors’ work styles affected by digital transformation This section presents some common aspects of the digital transformation of healthcare. These aspects have been proven to be the aspects of doctors’ work that have been affected, so as to continue to determine how doctors’ work may be affected. Influence through these common aspects. User resistance. The use of digital communications outside the organizational structure in clinical practice will inherently bring personal and professional risks to doctors, rather than the patient care that such adoption brings (Sturt, Huxley, Ajana, etc., 2020). In addition, therefore, the use of such technologies without proper guidance or consultation may lead to user resistance. Doctors who do not have appropriate and sufficient ICT skills, coupled with the risk of adopting digital communications outside of the organizational structure, conclude that user resistance is inevitable. The lack of IT personnel with the skills to maintain digital health technology has been highlighted as a key factor in user resistance, which makes doctors’ workload in using these technologies questionable, because in the absence of education and consultation, doctors assume the role of entrepreneurs Additional role in its organization (Sturt, Huxley, Ajana, et al., 2020; Ebardo and Celis, 2019; Gopichandran, Ganeshkumar, Dash, et al., 2020; Bukowski, Farkas, Beyan, et al., 2020). Due to low compliance and continuous participation, self-monitoring devices such as wearable devices have high user resistance (Slevin, Kessie, Cullen, etc., 2019). In addition, if the doctor does not know or understand the importance or potential of the technology, then a lack of understanding of the importance of the technology may also help users resist. In some cases, doctors feel that insufficient resources mean that there is no space or quiet space to use technology, in this case computers, and too much time is spent in daily practice (Slevin, Kessie, Cullen, etc. al., 2019; Kesse-Tachi, Asmah and Agbozo, 2019; De Angelis, Wells, Davies et al., 2018). User resistance to the system means that doctors must, despite the challenges, use and adapt the system regardless. In addition to their daily workload, this will take up the doctor’s time and energy, which may cause stress and reduce work efficiency. educate. In the context of electronic medical records, there is obviously a lack of courses to educate doctors on the use of electronic medical records. Read Less